Customers First

• All that we do, we do for our customers first. By updating existing services or creating new ones, we primarily strive to make them simple and convenient for customers.
• We work hard to build and keep customers’ trust.
• We are focused on customers. Although we have regard for competitors, we obsess over customers.
• We think in a different way and look round to find ways to serve our customers.

Trust

• We listen closely, speak frankly, and treat others with respect.
• We express our weaknesses and goals in sound, even if doing so looks awkward or embarrassing. We direct ourselves and our teams towards the best.
• We earn trust by making and keeping promises. We do what we say and take full responsibility for our actions.
• We talk to people to their faces about issues, we do not conceal or gossip about anything.
• We are obliged to challenge decisions with respect when we disagree, even when doing so is uncomfortable or exhausting. We have conviction, and we are stubborn. Once a decision is made, we put it wholly into action.

Continuous learning

• We are learning all the time and always look for ways to improve ourselves. We are interested in new possibilities and strive to explore them.
• We consider every case as an experience or another one opportunity to learn (especially when the case is complicated enough).
• We are interested in knowledge acquiring rather than proving our points.
• We value giving and receiving regular feedback and open mind to self improvement.
• We learn from and share knowledge with those around us.
• The world is constantly changing, and our task is to change with it. It little matters whether you change yourself or create changes, both are the best kinds of change.
• We always bring our beliefs into question and at the same time, do not lose the ability to make decisions.

Passionate about work

• We enjoy our work, love what we do and have fun.
• We appreciate creativity and support innovations.
• We create and set an ambitious direction that inspires to results.
• We challenge ourselves, motivate ourselves and exceed ourselves.
• We create solutions together instead of blaming and criticizing others.
• We take care of each other, we help each other move and grow.

Results-Driven

• We focus on the critical inputs for business and deliver them with the right quality and in time. Efficient decision making and its rapid execution are vital for staying relevant.
• To reach success, we must have extremely high standards and work even harder and smarter than anyone else.
• We appreciate completing tasks instead of talking about them.
• We prefer automation over manual work.
• We set priorities fixing on the 20% that will give us 80% of the impact.
• We are constantly lifting the bar and drive ourselves to offer high-quality products, services, and processes.

Ownership

• We have long term outlooks and don’t give up long-term values in favor of short-term results.
• We never say, “that’s not my obligation.” We operate at all levels, stay focused on the details, check-up frequently, and are skeptical when metrics and incidents differ. No task remains unaddressed.
• Each of us is responsible for protecting all the information and all the technologies that we use and create every day.
• We strive to accomplish more with fewer efforts. Limitations breed inventiveness, self-sufficiency, and gumption. There are no extra points for the growing staff list, budget size, or fixed expenses.
• If not now, then when? If not me, then who? If you don’t like something and you know another better way – then go and do it. Can’t you do it by yourself? Find the owner of the resource, sell the idea to him, get privileges and do it. Whining is easy, but changing the world around you is much more complicated and exciting.
• We understand that we are the reason for everything that happens to us, everything depends on us, which means that we can change everything we wish.